Tuesday, May 27, 2014

ERF - Expectations, Results, Feedback

The first badge for leading and sharing is awarded for successfully leading your team to achieve defined goals, and for maintaining transparency of team progress while sharing new experience and knowledge with peers and seniors

However the second badge for leading and sharing is more challenging and requires sharing to new colleagues how they can share-and-lead

Here is a proven good way to earn the second badge through ERF (set Expectations, review Results, provide Feedback):



When in doubt, just follow the three ERF steps:
  1) Set Expectations - clearly explain what is the final goal of the deliverable, why do we need it, what is the epic story behind it; provide a system description or example of similar work from before; go back to your own goals and don't interfere
  2) Review Results - once the results are in, dedicate time to review them in details, what is good, what is not so good, and make notes for everything; don't fix the results yourself
  3) Provide Feedback - take all your notes from the previous step, dedicate more time to make them as clear as possible before sending; finally send all the feedback and repeat expectations - go back to step #1 and repeat the full cycle until finally results match expectations


Also there are multiple ways through which you will never achieve the second badge, i.e.:



Don'ts to watch out for:
  1) Don't expect results without first setting expectations and clarifying them
  2) Don't yell when results are not matching expectations - instead just provide actionable feedback and repeat expectations
  3) Don't set deadlines based on how much time you would need to complete the same goal; however make sure to always have clear ETAs and to follow up on time as needed
  4) Don't fix low quality results yourself - instead ask for resubmission after providing feedback
  5) Don't confront when you identify a problem - instead ask for clarifications and observe
  6) Don't IM or voice-only your feedback - instead share it so that it can be traced back easily on G+, emails using #hash[tag]


How will you know if you have succeeded in mentoring new colleagues? They'll be the ones to achieve defined team goals and to share new experience and knowledge with you